SMS Privacy Policy

Last Updated: February 12, 2026


This Privacy Policy describes how Logan Mechanical  collects, uses, and protects information when you subscribe to our SMS messaging services.


1. Information Collection


We collect your mobile phone number and name directly from you when you opt in to receive text messages (e.g., via our website forms, in-person signups, or by texting a keyword).


2. Use of Information


We use your information to send:

  • Transactional updates (e.g., appointment reminders, job status updates)
  • Promotional messages (e.g., special offers, seasonal discounts)
  • Customer support communications


3. No Sharing with Third Parties


We respect your privacy. Mobile information collected for SMS services will not be shared with third parties or affiliates for their direct marketing or promotional purposes. We only share your information with our SMS service provider (ServiceTitan) as necessary to deliver our messages.


4. Consent & Opt-Out


  • Opt-In: By providing your number, you consent to receive recurring automated messages. Consent is not a condition of purchase.
  • Opt-Out: You can cancel the SMS service at any time by replying "STOP" to any message. We will process your request and remove you from our list promptly.
  • Help: For assistance, reply "HELP" or contact us at support@loganmechanical.org or call 240-899-8305.


  • Verbal opt-in: Logan Mechanical, LLC will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent." They will also be informed that their information will not be shared with third parties. 



  • Website/Online opt-in: By submitting this form and signing up for texts, you consent to receive text messages from Logan Mechanical, LLC at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties.



5. Security & Retention
We implement industry-standard security measures, including encryption and access controls, to protect your data. We retain your information only as long as you are subscribed to our service or as required by law.


6. Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan.


SMS Terms & Conditions


Program Description: When you opt in, you will receive alerts regarding appointments, service updates, and marketing offers from Logan Mechanical.


Frequency: Message frequency varies based on your interactions with us.


Carriers: Carriers are not liable for delayed or undelivered messages.


Cost: Message and data rates may apply.


Support: Text HELP to 240-899-8305 for help or email support@loganmechanical.org.


Termination: Text STOP to any message to cancel at any time. After texting STOP, we will send one final confirmation text.